Customer Service
Customer Actions
Get To The Banking Services You Need Faster.
Important Phone Numbers to Get Help
-
Account Related Assistance
Monday - Friday:
7:00 am - 7:00 pm MSTSaturday:
7:00 am - 4:00 pm MSTSunday:
7:00 am - 4:00 pm MST -
Online Banking
Monday - Friday:
7:00 am - 7:00 pm MSTSaturday:
7:00 am - 4:00 pm MSTSunday:
7:00 am - 4:00 pm MST -
Debit Card Assistance
Monday - Friday:
6:00 am - 8:00 pm MSTSaturday:
7:00 am - 4:00 pm MSTSunday:
7:00 am - 4:00 pm MST -
Online Bill Pay
Daily:
5:00 am - 11:00 pm MST -
Online Banking
Monday - Friday:
7:00 am - 7:00 pm MST -
Online Bill Pay
Daily:
5:00 am - 11:00 pm MST -
Business Premium Online Banking
Monday - Friday:
7:00 am - 5:00 pm MST -
Lost or Stolen Visa Debit Card
24/7
-
Activate New Visa Debit Card Within 90 Days of Receipt
24/7
-
Change PIN on Your Visa Debit Card
24/7
-
Credit Card Balance Inquiries
24/7
-
Lost or Stolen Visa Credit Card
24/7
-
Diamond Secure Customers Only: Suspect identity fraud / Need to speak with a Resolution Specialist
Monday - Friday:
8:30 am - 5:00 pm EST -
Diamond Secure Customers Only: File a Cellular Telephone Claim
Monday - Friday:
8:30 am - 5:00 pm EST
Our local bankers are here for your every need. If during business hours, please contact your local branch; we're here to help!
Find a Branch
Frequently Asked Questions
During after hours, here are a few frequently asked questions you may want to try.
How do I change my email address on file with the bank?
Just log in to consumer online banking and click on Profile in the upper right-hand corner of the page. From there you can edit your email address.
I can't remember my Username for business online banking, how can I retrieve it?
You will need to call our customer support center at 1-800-789-7156 for assistance in retrieving your Username.
I've forgotten my business online banking password, how can I reset it?
Click on the gold Account Login button in the upper right-hand corner of the website. From there, click on Forgot Password or PIN? and then enter your Username and Email address. A new password will be emailed to you.
I've forgotten my online banking password, how can I reset it?
Just click on the gold Account Login button in the upper right-hand corner of the website, click on Personal Login, then click on Forgot Password, enter your Username, last four digits of your Social Security Number and your email address. A new password will be emailed to you.
I've forgotten my Username for online banking. How can I retrieve it?
You will need to call our customer support center at 1-800-227-7715 for assistance in retrieving your Username.
I've moved, can I change my address online?
Yes! Just log in to online banking. In the menu, choose Address Change and follow the on screen prompts. Keep in mind that address changes may take a few days to process.
Find a Person
- Sorry, no results found.
-
-
If you prefer assistance via email, our customer service email address is CustomerService@nmpinnbank.com. Please be advised that email is not a secure method of communication and should not be used to provide personal, non-public information such as account numbers, social security numbers, dates of birth, etc.
And, as always, you are free to call your local branch for assistance.
NOTICE TO CONSUMER LOAN BORROWERS
IF YOU FEEL THERE HAS BEEN AN ERROR IN THE SERVICING OF YOUR MORTGAGE LOAN WITH PINNACLE BANK OR IF YOU WOULD LIKE INFORMATION CONCERNING YOUR MORTGAGE LOAN, PLEASE SEND A WRITTEN REQUEST TO:
Bank of Colorado - Loan Processing Center,
1609 E Harmony Rd,
Fort Collins CO 80525
Your request must contain a) Borrower’s name, b) Identification of your loan such as loan number and c) Information on the error that is believed to have occurred or a description of the information requested. You will receive a response within 5 business days.